Warranty & Return Policy

1. THE "GOLDEN SAMPLE" PRINCIPLE

As a specialized OEM/ODM manufacturer, we operate strictly on a "Sample Confirmation" basis. We strongly urge all international clients to purchase a sample kit or trial roll before placing bulk orders. The bulk order production quality will be benchmarked strictly against the confirmed sample standard regarding glossiness, thickness, and adhesion.

2. INSPECTION PERIOD (15 DAYS)

Upon arrival of the goods at the destination port or client's warehouse, the Client has a strict 15-calendar-day inspection period. Any claims regarding visible defects (e.g., packaging damage, wrong quantity, specifications mismatch) must be raised within this window. Claims made after 15 days for visible defects will not be accepted.

3. RMA PROCESS (Return Merchandise Authorization)

If you believe you have received defective merchandise, you must strictly follow this procedure to initiate an RMA:

• Step 1 (Notification): Email bianyilin68@gmail.com within the warranty period.
• Step 2 (Evidence): Provide clear high-resolution photos/videos of the defect, and the Roll Batch Number (found on the inner core label).
• Step 3 (Analysis): Our laboratory may request a 1-meter cut sample of the defective film to be mailed back to our factory for testing.

4. REMEDIES & SOLUTIONS

If the defect is verified by our technical team to be a manufacturing fault:

• Replacement: We will provide replacement rolls in your next shipment free of charge.
• Refund: If a replacement is not feasible, we will refund the value of the defective portion via T/T.

DISCLAIMER: We do not cover the cost of installation labor, car paint restoration, or any consequential damages to vehicles.

5. NON-RETURNABLE ITEMS

We do not accept returns or refunds for:

• Customized OEM/ODM orders (with your private logo/packaging).
• Goods damaged due to improper storage (e.g., high humidity >50%, temp >30°C) after delivery.
• Clearance items or discontinued stock.